Terms and Conditions

VITANETSHOP.NL is a website by Vitamin Hub B.V.

Acceptance of "contract terms" is the terms of a legal agreement between you and VITANETSHOP.NL a website by Vitamin Hub B.V.

By accepting, browsing and / or using this site you acknowledge that you have read, understood, agree to these terms and conditions and that you are over 18 years of age.


If you do not agree to these terms, you are not eligible to use https://www.vitanetshop.nl/.


Vitamin Hub B.V.

Sprundelsebaan 116
4873 Etten-Leur
Netherlands

Phone: +31 40 402 0860
VAT: NL-860196422B01

Payment

GNS NUTRITION OU on the VITANETSHOP.NL website, accepts online payments with the following credit cards all major credit cards, apple pay, ideal, bancontact and more via Stripe and Paypal.
Payment will be deducted from your account when the physical item is shipped, unless otherwise agreed upon, or stated on your order.

All our prices shown on the website on the English language page are incl. 21% Dutch VAT, note the VAT is subject to change at checkout in accordance to the specified delivery country.

Prices are current prices and will be updated daily from €.

The price at the time of booking is the applicable price for the purchase. VITANETSHOP.NL take reservations for printing errors, price errors, VAT and tax changes and sold out goods and failure to deliver by our suppliers.


The website uses the following currencies for pricing:
Denmark - Kroner (DKK), The Netherlands - Euro (EUR), Sweden - Kronor (SEK)

VITANETSHOP.NL uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Delivery and Shipment

We have the following shipping methods:

  • "DHL express" - Delivery time 1-2 working days.
  • "DPD Parcelshop / Pickup"
  • "DPD Home delivery"

Please note that for some countries when you choose "DPD" your package will be handed over from DPD to the local Post Office (PostNord) which will be responsible for the delivery.

You will receive a Tracking Number as soon as your order has been dispatched to our warehouse, this allows you to track the shipment at any time.


If you regret your purchase (Withdrawal)

VITANETSHOP.NL reserves the option to charge a "restocking" fee of 10% or a minimum of 8 € for orders that are either rejected, returned, or have a wrong address, this is to cover the shipping costs.

If a mistake is made by either VITANETSHOP.NL or the courier service, the fee will be waived.

VITANETSHOP.NL offers a 14 days refund on goods purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

Any return costs you incur yourself. 

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om [email protected]. In your message, clearly make us aware, that you want to use your right of withdrawal.


Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to VITANETSHOP.NL to evaluate the item's condition.


Warranty

There is a 2 year warranty on products according to the EU Sales Law. The warranty applies to all errors in software, material and fabrication.

Complaints regarding errors and defects must be reported to VITANETSHOP.NL in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint waives right to warranty if the items are handled improperly or unusually.

VITANETSHOP.NL covers return costs to a reasonable extent.


When returning, please contact us at:

Vitamin Hub B.V.
Sprundelsebaan 116
4873 Etten-Leur
Netherlands

Phone: +31 40 402 0860
[email protected]

Warranty complaints will not be accepted if they are sent by cash-on-delivery system.


Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with VITANETSHOP.NL, we need the following information:

 . Name
 . Address
 . Phone number
 . Email address

We make the registration of your personal information for the purpose of delivering the goods to you.

The personal information is registered with VITANETSHOP.NL, and stored for up to five years, after which the information is deleted.

When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.

The director and employees for VITANETSHOP.NL have access to the information recorded about you.

We do not store and transmit customer information encrypted.

As registered with VITANETSHOP.NL, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact [email protected].

 

Copyright

The copyright of all material on this website is owned by VITANETSHOP.NL or by the original creator of the material.


Cookies

On https://www.vitanetshop.nl/, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy


Log Statistics

We use log statistics at https://www.vitanetshop.nl/,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.

The Log statistic is only used with the purpose to improve the VITANETSHOP.NL website.


Complaints

Complaints about product can be sent to:

VITANETSHOP.NL complies to the EU law of 15 February 2016, which states that all websites must link to the
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

When complaining you need to denounce our email address, [email protected], and the site, on which you made your purchase.